Question 1

Disclaimer

Accepted Answer

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither us nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery.

Question 2

Can I make changes to my order?

Accepted Answer

If you'd like to request a change to an order, please use the Contact Us form ASAP. Orders are processed throughout the day. Once an order has been dispatched for delivery, we can no longer make changes to it or cancel it.

Question 3

What if I order an item that is out of stock?

Accepted Answer

If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.

We do our best to prevent the sale of products that are out of stock, but due to the digital nature of our business, the opportunity exists for an item to go out of stock after an order is placed. In the unlikely event of this happening, we’ll let you know.

You will then have the option to be refunded the full amount or to select another item from our website for the same value. If there is a difference in purchase value, you will be refunded the balance or you would be required to pay the difference.

Question 4

Can you compelte a rush order?

Accepted Answer

Occasionally we may be able to complete a rush order. Please ensure that you contact us before placing your order and let us know the order details. We will then be able to confirm whether or not we are able to complete the rush order.

Question 5

How can I contact you?

Accepted Answer

If you have any questions, complaints or compliments, please contact us via the Contact Us form.
You can also write on our Facebook page https://www.facebook.com/willow.and.june.interiors  or contact us on WhatsApp at 067 225 4819 or via email at infowillowandjune@gmail.com.

We are a family-run business, so please allow for up to 24-48 hours of response time.

Question 6

Will there be a difference in colour?

Accepted Answer

The short answer is, yes. This is due to a variety of reasons such as lighting and the screen or monitor type they are viewed on.

Please note that most of our products are handmade and variations may occur. We do our best to represent exactly what you'll be purchasing, however, colour variations may occur based on lighting as well as the device that you are using to view the product.

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Frequently Asked Questions